2021/22 Resident Booking Offer Terms and Conditions



‘You’ means the applicant for a tenancy for the 2021/22 tenancy year.

‘Resident’ means an individual who is currently living in an iQ property for the academic year 2020/21.

‘Resident booking’ means a 2020/21 resident that has booked directly at an iQ Property for the academic year 2021/22.

‘Us’ or ‘We’ means IQSA Services Limited acting as property managers on behalf of the iQ Group.

‘iQ Group’ means the subsidiaries of IQSA Holdco Limited.

‘Offer’ means any combination of Resident Booking incentives.

‘Nominations Agreement’ means a referral agreement between iQ Group and a participating HEI.

‘HEI’ means a Higher Education Institution, including Universities.

‘Guarantor’ means an individual responsible for putting right any breaches of tenancy, including non-payment of rent if the tenant fails in their responsibilities.

‘Completed booking’ means all parts of the booking are complete including signed/accepted Tenancy Agreement and accepted Guarantor Documentation.

‘iQ Property’ means a property managed by IQSA Services Limited.

‘Promotional Code’ means the unique code used at the point of booking to validate an iQ Offer.

‘Tenancy Takeovers’ means where another resident takes over the Tenancy Agreement in the event You cancel your booking with Us.

Cashback terms of offer:


1.    You must be a 2020/21 resident, have created a 2021/22 booking and have checked in for 2021/22.

2.    You must have booked a room for a minimum of 34 weeks with the named property in order to qualify for the Offer, unless stated otherwise.

3.    Customers will not be eligible for this promotion if they have booked their accommodation through an HEI (including via a referral) or have not entered into a Tenancy Agreement directly with iQ (for the avoidance of doubt this includes any circumstances where an HEI or any other third party has acted as an agent of iQ) (‘Indirect Bookers’). Indirect Bookers are advised to contact their HEI accommodation office. 

4.    You must enter a valid resident booking promotional code in the applicable field at the time of completing Your booking.  Promotional codes cannot be applied retrospectively.

5.    Bookings made without a valid promotional code will not be eligible to receive benefits of the Offer. Note: some offers only apply to bookings with specific tenancy lengths, room types or university attended. Refer to the offers here for more detail.

6.    The Offer will be supplied to You when the following conditions are met:
-    You are up to date with your rent instalments and any other outstanding iQ fees as at 1 November 2021, or;
-    You have paid your rent in full for the entire year.
If you do not meet the above conditions by 1 November 2021, you will not be eligible for the Offer.

7.    The Offer starts on the date as stated here.

8.    This Offer can be applied in conjunction with Refer a Friend (RAF) promotions. You will still be required to enter a valid RAF promo code at the time of booking alongside the resident booking code. See Refer a Friend Terms and Conditions.

9.    The Offer is only applicable to You as the 2020/21 resident and is non-transferable. In cases where a room is booked with dual occupancy, only the lead booker is eligible for the Offer.

10.    The Offer is subject to availability and can be withdrawn at any time without notice.

11.    The Offer is issued on a per property basis and is not transferable between iQ Properties.

12.    Cashback payment will be made in the form of a pre-paid payment card, no later than 31st December 2021, or at a subsequent later date if for operational reasons we have not been able to facilitate dispatch of the pre-paid payment cards to those qualifying. If this is the case, we will notify you no later than 31st December 2021 with an estimate of the revised date of despatch. We reserve the right to pay by alternative methods. Any alternative payment method requests will not be granted.

13.    The decision to pay the Offer is at the absolute discretion of IQSA Services Limited.

14.    We reserve the right to withdraw, modify or substitute the Offer for another with different terms at any time and without notice during this promotion.

15.    Offers do not apply to Tenancy Takeovers. 

16.    Use of the pre-paid payment card is subject to the terms and conditions of the card issuer. IQSA Services Limited will not be liable for any loss or damages as a result of participating in this incentive.

17.    The Cashback is not available to IQSA Services Limited employees.