Customer Service Advisor

Moment makers. Instant helpers. iQ know-it-alls, with local pointers. 

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FAQ's

What are we looking for in a Customer Service Advisor?

We’re looking for a positive, team player who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, with bags of initiative and great communications skills. 

What’s a typical day like in this role?

Our Customer Service Advisor role is super varied – meaning that no day is like the other. They run our very busy reception desks, making sure that our residents have support when they need it. And if they aren’t there, you’ll find them organising events, managing move-in and move-out, doing room inspections, managing sales, hosting tours, taking payments, managing parcels… the list goes on!

Will there be any training provided?

Our Site roles are all about being Experience Obsessed and making sure we’re delivering a ‘Best Year Yet’ for our residents. When new iQers join the business, we’ll ensure you get all the necessary training and support needed.

What background do I need for this role?

You'll have some customer service experience, but that could be in a bar or a hotel or a gym or an ice cream van – we're much more interested in your people skills, personality and potential.

What shift patterns does this role do?

Our iQ Sites are open between 8:00am and 8:00pm so shifts vary. You could be working a morning shift, mid-day shift or late shift – and we work on a rota basis. The Hiring Manager will discuss shifts with you at interview stage. 

This is generally a Monday-Friday role, but occasionally you may need to work weekends in busy summer periods. 

Sound like you? We'd love to have you as an iQer. Find out what roles we've got available right now.