iQ Operations Managers are the heart of our properties, creating safe, welcoming and vibrant communities where students feel supported and empowered to thrive both personally and academically. They lead on all things People, Experience and Commercial, ensuring their teams are obsessed with providing the best experience to our residents every day.
Cheryl Hadley
Regional Manager
FAQ's
What are some of the key things we’re looking for in an Operations Manager?
Our Operations Managers lead by example to build a vibrant, safe and welcoming community for our residents and teams to be a part of. They’re the jack of all trades, excelling across all areas of People, Experience and Commercial – driving customer experience with a passion for delivering the Best Year Yet to residents through a world-class service delivered by their team. Ready to tackle any challenge, they’re dedicated to building a proactive and collaborative work environment.
What background is needed?
First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, with bags of Leadership and great communications skills. You'll have some management experience, but that could be in a hotel, gym or restaurant – we're much more interested in your people skills, personality and potential.
How are our Site teams made up?
At each of our Sites, we have an Operations Manager, Assistant Manager, Customer Service Advisors, Housekeepers and Maintenance Technicians.
What shift patterns does this role do?
Our iQ Sites are open between 8:00am and 8:00pm so shifts vary. You could be working a morning shift, mid-day shift or late shift – and we work on a rota basis. The Hiring Manager will discuss shifts with you at interview stage.
This is generally a Monday-Friday role, but occasionally you may need to work weekends in busy summer periods.
Sound like you? We'd love to have you as an iQer. Find out what roles we've got available right now.