Checking out

Six simple steps to checking out

Moving out? We hope you've enjoyed your time here at iQ.
To make sure your departure is as stress-free as possible
read our easy guide below.

1. Report any maintenance issues

Use the iQ App or speak to your local iQ team to notify us of any issues

2. Return your keys

Hand them in at Reception or use the key-drop box, where available

3. Clear your balance

You can pay any outstanding rent or charges at Reception or online

4. Check if you can save yourself some money..

Have you cancelled your TV licence or still have a balance on your Circuit Laundry App? See our FAQs for information on how to.

5. Change your address

We can’t forward your mail so do it in plenty of time

6. See our FAQs

For any other queries, take a look at our FAQs or get in touch

Give your old stuff new life and donate to BHF.

Make a donation

Give your old stuff new life and donate to BHF.

Recycle your unwanted things with BHF Recycle your unwanted things with BHF

Store your stuff

Need to move, store or ship your things or need a room clean? Our partner PingLocker can help. Use CHECKOUT25 to get £25 off your first order.

Book storage and removal services Book storage and removal services
Stay with iQ this summer by extending your stay

Extend your stay

If you need to stick around a little longer than planned, our Summer Stays are the answer.

Book to stay longer at iQ Book to stay longer at iQ

FAQs

Checking out: all you need to know

For a hassle-free exit, take a look at our guide to checking out.

Before you check out…

Do I need to book a move out inspection?

No, given the current circumstances and impact of COVID 19, we will not be requesting room inspections prior to your check out. If you want to discuss any concerns about your room, then please contact us via the app or speak to your local iQ team. Contact details can be found here.

 

How do I pay any outstanding balances on my account? 

You can pay any outstanding rent or recharges via the iQ App or by visiting the accounts section of your resident portal (only if you pay your rent to iQ and not a university partner).

 

Do I need to clean the communal areas?

Yes, you will need to ensure your room and any shared areas are left in good, clean condition. Even if there are residents still living there, all areas of the flat will be inspected when your key is returned. A cleaning checklist is available here for you to use, or you can request one from Reception.

If you and your flatmates don’t feel up to the big clean, why not book in a clean with PingLocker and split the cost? (London only), find out more here. Use CHECKOUT25 to get £25 off your first order! 

Remember to remove all items from communal areas – including from fridges and cupboards - to avoid removal charges. We’ll be working with British Heart Foundation to donate any unwanted items, so please bring anything you wish to give away down to Reception.

 

There’s damage in the flat, will I be charged for it?

Any communal damages won’t be investigated at this time - unless a resident admits liability - and recharges will be divided equally amongst all residents of the flat as per the tenancy agreement. We recommend you discuss any damages with your flatmates prior to leaving.

Please be aware that the cost of replacement/redecoration will be recharged to residents.

 

There’s damage in my room, what should I do?

It’s best to be proactive to avoid any surprise charges for damages. Report any repairs or damage as soon as possible so we can fix it and discuss whether there will be any charges. You can log any repairs via the maintenance section of your resident portal, or on the iQ app.

You may have the option to replace items yourself and avoid any charges, but do check with the site team first before carrying out tasks/replacements yourself.

 

Will I be charged for leaving items in my room?

iQ will recharge the disposal cost of any items left behind, so it’s advisable to clear everything from your room and/or flat when you leave.

 

 

When you check out…

What time do I have to check out of my room?

Final checkout is 10am on the day your tenancy terminates. Some of our sites may have a later checkout time if university contracts state this. If you’re unsure then check your tenancy agreement or consult your local iQ team.

 

How do I return my keys?

You’ll need to hand them in to a member of the team at Reception, or put them in an envelope with your name and room number on and pop it in the key box. Please note that not all sites offer a key box return. If you are leaving out of hours then check arrangements with the site team first. Don’t leave keys under Reception doors or in your room.

Please note any keys not returned will incur replacement charges. Once keys are returned you’re agreeing to the site team inspecting the room, and also to any recharges that are found. 

 

Can I use the car park for checkout?

Yes, we’ll permit access to car parks where feasible, for unloading purposes only, and this will be subject to time restrictions. We won’t be able to permit overnight parking unless agreed and paid for ahead of time; check with your local iQ team for further details. 

 

How do I get to the airport/train station?

We’re happy to order you a taxi at reception, and some iQ sites have deals with local taxi firms. If you need other transport advice then contact us via the iQ App and we’ll be happy to help.
Pinglocker offer airport transfers for city locations. Find out more here.

After you check out…

What happens to any post or parcels after I check out?

We don’t accept or forward on any parcels for residents that have moved. We’ll return any items to sender so be sure to inform friends, relatives and important companies of your new address. The Royal Mail offer a redirection service for a charge, which will redirect your post to an address of your choice; just visit the Royal Mail website or your local post office for more details.

Please remember to collect any parcels you have waiting at Reception before you return your keys.

 

I still have credit on my Circuit Laundry Top-up Card, how do I get a refund?


To receive a refund of part-used top-up credit, please send your Circuit Laundry Top-Up Card along with a copy of the original top-up code receipt to: Circuit Launderette Services Ltd at Circuit Launderette Services Ltd, Victoria Court, Halifax Road, Ripponden, West Yorkshire, HX6 4AJ.


For app credit, please email [email protected].


No refund will be given on card balances of less than £5.00. Refunds will incur an administration charge of £3.00 that will be deducted directly from the refund value. Refunds will only be made using the payment method used for purchase.


Refunds will not be processed for any free credit.

 

My TV licence has not expired yet, can I claim a refund?

If you have more than one month before your licence expires, then you can claim a refund - https://www.tvlicensing.co.uk/check-if-you-need-one/refunds-and-cancellations/apply-for-a-refund

 

Can I store items at iQ over the summer?

Unfortunately we don’t permit storage over the summer but iQ has teamed up with PingLocker. To find out about their clever packing, moving and storage services for iQ residents, click here.

 

Can I store my bike over the summer?

No, you’ll need to take your bike with you when you leave. Any abandoned bikes will be disposed of, recycled or given to charity.

 

What if I forget any of my belongings?

Be sure to remove all items from your accommodation, no matter how small. We recommend that any useful items, in good condition and working order, be recycled or gifted to charity – you’ll find collection points around your site. Any left items will be donated to charity or disposed of.

Staying longer

Can I extend my stay?

Yes, you can extend your stay into the summer by booking the additional period via our Summer Stays page. You can check availability at your site here. iQ may not be able to accommodate extensions or summer stays, where we have summer stays or early arrival bookings.

 

Can I rebook again for next year?

We hate to see our residents leave and would love for you to choose iQ as your home for next year. If you fancy staying with us again then please click here. Alternatively, you can visit us at Reception so we can chat through your options.