As your tenancy is drawing to an end, you’re probably thinking about moving out and the various challenges that will come with this. Here is a handy step-by-step guide to help make the process as smooth as possible for you.
STEP 1: SETTLE BILLS
Please ensure that you settle all bills prior to departure. You can make payments by logging on to the resident portal and clearing any outstanding balances. Alternatively come down and see us at Reception, and we’ll be happy to assist.
STEP 2: REDIRECT MAIL
Make sure you notify your family and friends of your change of address. Unfortunately we’re unable to hold or forward any mail for you once you have left. Royal Mail offer a redirection service that you might find helpful. This allows you to redirect all your mail to any UK or overseas address for 3, 6 or 12 months. Just ask at any Post Office branch, or visit www.royalmail.com for further details. If you’ve rebooked with us for next year then we can hold your post for you until you return in September.
STEP 3: BOOK YOUR CHECKOUT INSPECTION
Your checkout inspection will be carried out when you return your keys, which must be by 10am on the end date of your tenancy agreement. This will be conducted by a member of the Fiveways House team, with yourself present.
If departing at night, your keys can be left with a member of our night security team who can be contacted on 07960 184013. If choosing this option, you are agreeing to house staff inspecting your room without you being present, and paying any charges that damages may incur. Any charges will be deducted from your deposit.
STEP 4: CLEAN YOUR FLAT
Please make sure your room, and any shared accommodation is left in a clean and tidy state. This includes wiping, washing, vacuuming and clearing of all walls, floors and surfaces – see the separate checklist in this pack. When removing posters/notices, please make sure you don’t leave any Blu-Tack or pin marks on the walls. All rubbish can be placed in the skips that we’ve provided for you in the Bin Store. Don’t forget that we have recycling facilities too.
STEP 5: RECYCLE & DONATE
Fiveways House is committed to reducing its carbon footprint so we ask you to recycle wherever possible. The nearest recycling skips are in the ASDA car park nearby.
This year we’re asking you to donate to The British Heart Foundation. You can place any unwanted clothing and electrical goods in the charity store located at the back of the courtyard, in front of the wooden stores.
STEP 6: BIKES
Don’t forget to take your bike with you when you leave.
STEP 7: SUMMER LETS
Thinking of staying in Wolverhampton after your contract ends? Just let us know and where possible, we will extend your tenancy. We currently have limited availability for residents with July end dates and also rebookers. Look out for our summer offers which will be advertised in due course.
STEP 8: 2017/18
We hate to see you go, if you’d like to stay with us next year we would love to have you back. To rebook for 2017/18 simply log on to the resident portal and select ‘Rebook room’. Alternatively you can pop to Reception to chat through your options. With super-fast Wi-Fi, regular resident social events and the safety of our 24/7 onsite presence, we hope you’ll consider us again for next year.
STEP 9: STORAGE
We know how stressful packing up and moving house can be, especially if it means taking all your belongings home just to bring them back again in September. UniStudentStorage offer a simple, cheap and hassle free storage solution to all of your storage needs over the summer. Check them out at www.unistudentstorage.com.
If you’ve rebooked to live with us next year, we may be able to store your belongings for you in between contracts. If this would be helpful, pop to Reception and we’ll let you know if we can.
STEP 10: RETURN KEYS
Once you’re all packed and your room has been emptied, cleaned and inspected, lock your door and hand your keys in to a member of staff by 10am on your tenancy end date.
Alternatively, you can hand your keys in to our night security team or place both your fob and mailbox key in the envelope provided, clearly mark your name, flat number and date on the envelope and post it into our drop box located in Reception. Please note there is a replacement fee for each key or fob that is not returned.
If choosing to deposit your keys with night security staff or via the drop box, you are agreeing to house staff inspecting your room without you being present, and paying any charges that damages may incur. Any charges will be deducted from your deposit.
STEP 11: DEPOSIT RETURN
We’ll refund your deposit to you (minus any damage or cleaning charges) within 10 working days of the end of your tenancy.
Your deposit can be refunded to a UK or International bank account – but please be aware if it’s to an international account an international transfer fee is applicable.
*This is a banking charge and not one applied by iQ student.
Please add the bank details of your chosen account via the ‘Refund’ section on your customer portal.
Don’t forget to check the details to make sure they’re correct!
If you add the wrong bank details it will delay your refund being processed.
THANKS FOR CHOOSING FIVEWAYS HOUSE
We know that you have many options when picking your accommodation so we feel privileged that you chose our house, and really hope that you enjoyed your time here.
We would like to take the opportunity to thank you for living with us. We wish you all the very best with your studies and hope you enjoy a well-deserved summer break. For those of you choosing to stay with us next year; we look forward to welcoming you back in September.
The Fiveways House Team