Complaints and Feedback
At iQ, we aim to get things right. When something goes wrong, we want to know.
We’ll listen carefully, respond clearly and take ownership of finding a fair outcome. Every complaint is handled professionally and resolved as quickly as possible.
Got something that needs sorting quickly?
Speak to your iQ team or report it in the iQ app so we can help straight away.
Noise concerns
If you’re experiencing noise disruption, call your building’s 24-hour number. You’ll find this in your iQ app or around your building.
Flatmate issues
If something doesn’t feel right or the issue is ongoing, report it through the Ask option in the iQ app. We’ll look into it and support you.
Maintenance issues
If you need something fixed, report it in the iQ app using the Fix it option for the quickest resolution. For urgent issues, visit reception or call your building’s 24-hour phone number.
If you’re not happy with we've handled your issue, you can make a formal complaint below.
Making a complaint
If something hasn’t gone right, you can raise a formal complaint. We’ll listen, investigate and respond clearly, following our complaints process.
Data protection
If your complaint relates to data protection, please contact our Data Protection Officer directly at dpo@iQstudent.com instead of using the complaints process. More information on this process can be found at our Privacy Centre.
Share feedback
We’re always looking to improve your experience at iQ.
You can complete one of our feedback surveys or email hello@iqstudentaccommodation.com to share suggestions or recognise a great experience with your iQ team.
Still not satisfied?
If you’ve completed our complaints process and remain unhappy, you may be able to escalate your complaint to an independent code. Details for your building are available in reception.
