Data Protection and Privacy Policy

This Privacy Policy applies to websites operated by iQSA Services Limited and its subsidiaries and associated companies, including those operating in the United Kingdom and any other international locations (referred to herein as "iQ Student Accommodation", "we", "us", or "our" herein). These include our entities operating under the names Pure Student Living and iQ Student Accommodation

iQSA Services Limited recognises the importance of protecting the privacy of individual-specific information ("Personal Information") collected about our residents and prospective residents (referred to as "Residents", "you" or "your"), employees and prospective employees and its suppliers. This privacy statement discloses what Personal Information we gather, how we use it, and how you can correct or change it. It is our intention to give you as much control over your Personal Information as possible to preserve your privacy, while still allowing us to utilize that Personal Information in the course of our business to provide you a valuable service and hopefully to have you as a new resident of our facility.

This Privacy Policy constitutes an integral part of our website’s Terms of Use and is subject to the provisions thereof, including with respect to Limitation of Liability and governing law. We encourage you to read this Privacy Policy before you send or share Personal Information with us or use our website and to read it again when we notify you of changes to the Privacy Policy that are made from time to time.

iQSA Services Limited operates in accordance with applicable data protection legislation and is registered with the Information Commissioner’s Office in the UK.

This is an interim Privacy statement which will be replaced on or before 25th May with a revised Privacy Statement that is compliant with General Data Protection Regulations

 

Children's Privacy

We do not collect or maintain information on our website from those we know are under 15, and we do not permit children under 15 years of age to become registered users of our website. No part of our website is structured to attract anyone under 15. By using this website, you represent that you are above 15 years of age.

 

Data Transfers

If you provide Personal Information to us it will be transferred to and processed on computers within the United Kingdom and other members of the European Union (EU). We do not process information in countries outside of the United Kingdom or the EU.

If you are a citizen of a country outside of the United Kingdom or the EU you are advised not to provide your Personal Information to us through this website if you do not want this information to be transferred outside of your country, or if the laws in your country restrict these types of transfers.

Your provision of Personal Information to us will be handled in accordance with this Privacy Policy. You hereby consent to such processing of your personal data as described in this Privacy Policy. Your provision of Personal Information to us through this website means that you agree to the terms of this Privacy Policy

 

What Personal Information does iQSA Services Limited collect?

When you request services from iQ Student Accommodation using this website, We may ask you to provide the following Personal Information:

  • Your name and address,
  • age or date of birth,
  • your email address,
  • your occupation,
  • employment information,
  • telephone number,
  • education,
  • the kind of service provided to you,
  • your national identification number,

In each case, you will only be required to provide the Personal Information that we need to be able to provide the services you have requested.

If you are using this website with the intention of acting as a guarantor, we may in addition ask you to upload documents to prove your identity and address. These documents are held on secure servers and only accessible to staff that need to verify them

You may be entitled under data protection laws to access and review the Personal Information that iQSA Services Limited holds on you, provided you provide the necessary consent and background information and pay any mandated fee. All such communications regarding access to your personal data should be addressed to: iQSA Services Limited – Data Protection Enquiry, Finsbury Circus House, 15 Finsbury Circus London EC2N 7EB. Such enquiries should clearly be marked as data protection queries and as being time sensitive.

If you are making payments to us you should be aware that We use a third party credit/debit card processor to collect/process transaction information using credit and debit cards, and this processor will be processing credit/debit card payments for us. You will move to the website of this third party processor for this payment process and then will be returned back to our website when this process is completed. You may review our processor’s security policy through the following link: SagePay Security Policy. Neither iQSA Services Limited nor its subsidiaries do not record, collect or retain any credit or debit card information through this website.

 

Employment with IQSA

If you are applying for employment at iQ Student Accommodation, these additional categories of information will also be deemed to be Personal Information:

  • Race
  • Credit checks
  • Background report
  • Results of drug screenings
  • Employment verification

 

What do we do with your data?

When you enter your data into our web site it will be processed in the following ways.

Your data may be held in our Customer Relationship Management (CRM) Software for the purposes of marketing and offering you products and services that we feel may be of interest to you.

If you make a booking with us or create an account, we will hold your data in our tenancy management system for the purposes of managing your tenancy and your stay with us.

All data is kept electronically – we do not keep paper records about you. If you provide any data in writing or in hard copy format this will be scanned into our tenancy management system and the original destroyed.

 

Usage Tracking: Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. iQSA Services Limited collects IP addresses for the purposes of system administration, reporting aggregated information, proof of acceptance of tenancy terms and conditions and to audit the use of our site. When residents request pages from the iQ Student Accommodation or Prodigy Living site, our servers log the residents' IP addresses.

We do not normally link IP addresses to anything personally identifiable, which means that a resident's session will be logged, but the resident remains anonymous to us. We can and will use IP addresses to identify a resident when we feel it is necessary to enforce compliance with our house rules or terms of service or to protect our service, site, residents or others from potential harm. We therefore treat IP addresses as Personal Information for purposes of this Privacy Policy.

 

Accessing your Data

You are entitled under data protection laws to access and review the Personal Information that iQSA Services Limited holds on you, provided you provide the necessary consent and background information and pay any mandated fee. All such communications regarding access to your personal data should be addressed to: The Data Protection Officer, iQSA Services Limited, Finsbury Circus House, 15 Finsbury Circus London EC2N 7EB. Such enquiries should clearly be marked as data protection queries and as being time sensitive. We will respond to such requests within 28 days

 

Suppliers

If you are a supplier working with IQSA Services Limited you will be asked to complete a supplier onboarding questionnaire. We may ask you for the following information

Name

Address

E-mail address

Details of Insurance held by you

Your bank account details for payment (this will be independently verified)

VAT Details

CIS Construction scheme details

Other Tax details as appropriate

We will store your details securely but we will provide your details to our preferred outsourced Accounts Payable suppler, QX Limited, located in India for the purpose of making payments for monies owed to you or resolving invoice queries. Please note that none of your data will leave the European Economic Area at anytime.

As a supplier if you send emails to us you should be aware that we use a third-party ticketing system called Zendesk to record and track any requests. This is a secure cloud based platform, where we will collect the following  personal information:

  • Your name
  • Your email address
  • Telephone number
  • Any Attachments you provide
  • Conversation History

In each case, you will only be required to provide the Personal Information that we need to be able to provide the services you have requested. We will not share your details outside of this platform and they will only be used to process your request.

 

We will also run credit checks on you via Experion our preferred credit partner.

We will also use your personal data to run screening checks against prescribed lists maintained by the US and UK and other Governments. This data is processed solely in the UK for this purpose.

 

COOKIES POLICY

Use of "Cookies"

Cookies are pieces of information that a website transfers to an individual for record-keeping purposes. Cookies make web surfing easier for you by saving your preferences while you are at our site. The use of cookies is an industry standard, and as such, you'll find them at most major websites. By showing how and when users use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies only to provide services better tailored to our Residents' needs. We never save passwords or credit card information in cookies.
We use persistent cookies on our website which are cookies that stay in your web browser between visits. We use these to capture information about our visitors that helps us to improve the performance of our website and create a better experience.

 

Persistent Cookies

User Tracking Google Analytics These cookies are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

Most browsers are set up to accept cookies. If you want to change your cookie preferences, you can make these through your browser settings or refuse the cookies when you enter the website. Please remember that our cookies are often used to give you certain functionality and without them you may not be able to use some of our website e.g. save properties from our listings.

You can also remove cookies that have already been set in your browser via your browser settings. If you are having trouble doing this or would like more information, the website http://www.allaboutcookies.org/ has information on how to do this across a range of browsers. The Microsoft cookies guide is also a great source of information about what cookies do http://www.microsoft.com/info/cookies.mspx. If you have any questions about how we use cookies please get in touch with us.

 

iQ Student Accommodation Companies

The companies that comprise the iQ Student Accommodation Group are:-

IQSA Holdings S.a.r.l.

IQSA Group Limited

IQSA Services Limited

IQSA (Hermes) Limited

IQSA (Athena) Limited

IQSA (Huddersfield) Limited

IQSA (Oxford) Limited

IQSA (Brighton) Limited

IQSA (Westbourne) Limited

IQSA (Wembley Court) GP1 Limited

IQSA (GP1) Limited

IQSA (GP2) Limited

IQSA (Wembley Court) LP

IQSA (Bloomsbury) LP

Greystar Europe Holdings Limited

MP Newlands Ltd

MP Newton Ltd