Accommodation Manager

London, iQ Hoxton
Closing date - Wednesday 30th September 2015

The Role of Accommodation Manager

The Accommodation Manager is responsible for the day-to-day management of the accommodation site and associated services (which operates 7 days a week), ensuring that all site-specific KPIs are achieved and any other relevant targets are met.



  • Ensure that the site is managed and maintained in accordance with iQ policies and procedures. Maintain compliance with ANUK Code of Standards. 

  • Comply with Health and Safety requirements. Implement and manage an appropriate out of hour’s emergency response service for the site.

  • Manage all customer correspondence and complaints in a professional and efficient manner. Follow up on points raised through the annual student survey and identify potential for service improvements.

  • Manage the annual student letting cycle including move-in and move-out, inspections and the summer period. Build and maintain good relationships with local agencies such as Police, Fire service etc.

  • Responsible for achieving 100% occupancy every academic year. Build and maintain close links with local universities, colleges and any other relevant academic institutions. Work in conjunction with the Marketing Team to ensure the website and all promotional materials are kept up to date.

  • Identify and implement, with the support of the Marketing Team, opportunities for advertising and promoting the iQ accommodation. Produce a site marketing plan and detailed competitor analysis information.

  • Line management responsibility for all members of the site team, including recruitment, training & development, retention and handling HR issues with the support of HR. Continuously improving the performance of the team through setting role-specific KPIs and developmental objectives for all employees and assessing performance through monthly 1-1s and the annual appraisal.

  • Set annual operations budgets for the site and ensure expenditure remains within budget through the year. Interpret and comment on monthly management accounts.

  • Reduce expenditure on utilities across the site. Maximise income through rent collection and effective arrears control; maximise non-core income e.g. promoting extensions / summer schools.

  • Responsible for Health & Safety requirements and regulations on site. Producing site specific risk assessments and safe working procedures. Accurate upkeep of all relevant log books.

  • Ensuring full compliancy during annual external site risk assessments. Complete IOSH Managing Safely within the first twelve months of employment within iQ (unless qualification has already been obtained elsewhere).

  • Utilise StarRez (a tenancy management system) to manage operations and communications with students. 


Essential Skills and Experience

  • Previous experience working in the customer service industry with experience of managing a staff team.

  • Track record of achieving high levels of performance; working knowledge of Health and Safety legislation.

  • Excellent IT skills, along with good verbal and written communication skills.

  • Available for duties for occasional evenings, weekends especially during August and September.

  • Remain on-call for out-of-hours site emergencies.


Desirable Skills and Experience

  • HND / Diploma / Degree or equivalent in Housing or General Management / Business Administration.

  • IOSH Working Safely qualification.

  • Experience of working within a student environment, in particular student residential environments.

  • Previous experience of marketing and sales environment.

  • Rent collection and debt recovery experience, and experience of working within property management.


What you can expect in return:

In addition to a highly competitive salary, our benefits include, a discretionary bonus and staff reward scheme, 25 days annual leave (plus the ability to purchase an additional 5 days), an additional day off for your birthday, generous contributory pension, various salary sacrifice schemes, season ticket loan.  In addition we offer training opportunities and a supportive management structure.

Hours of work:

Full time – 37.5 hours per week (Monday to Friday and occasional evenings and weekends) 9am – 5:30pm.

How to apply:

If you are interested in applying for the role, please send your CV and a covering letter outlining your suitability for the role to:
Karin Lindgren
Human Resources Department
Please note that due to the volume of applications we will only be able to respond to candidates who have been shortlisted.