How can we help you?

If you're struggling, please chat with your iQ team as soon as you can. We understand that things don’t always go to plan - student loans, personal situations and life in general can all get in the way.

We have a three‑stage arrears process, so early conversations make a big difference. After stage three, your account may be passed to a debt collection agency, who will add their own fees.

Your guarantor will be included in rent reminders, so it’s worth letting them know what’s happening too.

You can also speak to your university’s advice team for guidance.