Moving out

Moving out soon? 

We hate farewells, but if you’re moving out of your iQ home, here’s what you’ll need to know for a stress-free departure.

For a swift check out you’ll need to complete your pre-check out info and generate your iQ Fastpass.

You can do this by using your iQ app, or logging into the iQ Portal. Click the Move Out Fastpass button to generate your Fastpass and show this to Reception when you move out, otherwise the process will take longer. You will also receive a copy of the Fastpass via email.

Get my Fastpass  Download the app

Six simple steps to moving out

student talking to a member of staff at reception

Clear your balance 

If you have any outstanding balances you can pay at Reception or online.

A man in a checkered shirt is showing is phone to a student in an iQ hoodie.

Get your Fastpass

Complete your pre check-out information to get your iQ Fastpass.

A girl puts a plant on her shelf in a student room

Anything need fixing? 

Report any maintenance issues via the iQ App. 

Change your address

We can't forward your mail so do it in plenty of time. 

Pack up and clean

See our cleaning checklist to make sure you're good to go. 

Two Students Walking together

Return your keys

Hand them in at reception before you go. 

 

Get ahead, donate now

Give your old stuff new life and help us beat last year’s total.

Donate to BHF

Removal, storage and cleaning

Store your stuff

Need to move, store or ship your things? Get 10% off at Pinglocker, with code IQ10.

See Pinglocker services

Extend your stay

Extend your stay

If you need to stick around a little longer than planned, our Summer Stays are the answer.

Book for summer at iQ

two students sitting on a bed

Save yourself some money 

Check if you can save yourself a little money when you move out.

Have you cancelled your TV Licence or checked to see if you still have a balance on your Circuit Laundry app? Find out how to get money back in our move out FAQs. 

Win with iQ one last time

#WinWithiQ 

We want to see your best moments from your year @iQStudents on Twitter, Instagram, Facebook, Weibo and WeChat.

The more you share the more likely you are to win one of five Red Letter Days worth £100!

So go on and share your favourite memories using #MyiQLife. T&Cs apply. 

FAQs

We cover all you need to know in our FAQs below. Please get in touch with your local team if you have any further questions.

Before you move out…

Do I need to book a move out inspection?

We will be doing room inspections from April-May prior to your check out for tenancies ending in June or July and from July-August for tenancies ending in August. If you want to discuss any concerns about your room, then please contact us via the app or speak to your local iQ team. Contact details can be found here.

 

How do I pay any outstanding balances on my account? 

You can pay any outstanding rent or recharges via the iQ App or by visiting the accounts section of your resident portal (only if you pay your rent to iQ and not a university partner).

 

Do I need to clean the communal areas?

Yes, you will need to ensure your room and any shared areas are left in good, clean condition. Even if there are residents still living there, all areas of the flat will be inspected when your key is returned. A cleaning checklist is available for you to use, or you can request one from Reception.

If you and your flatmates don’t feel up to the big clean, why not book in a clean with PingLocker and split the cost? You can take a look at all PingLocker services here. Use code IQ10 and get 10% off moving out services when you book through PingLocker. 

Remember to remove all items from communal areas – including from fridges and cupboards – to avoid removal charges. We’ll be working with British Heart Foundation to donate any unwanted items, so please bring anything you wish to give away to Reception.

 

There’s damage in the flat, will I be charged for it?

Any communal damages won’t be investigated at this time – unless a resident admits liability – and recharges will be divided equally amongst all residents of the flat as per the tenancy agreement. We recommend you discuss any damages with your flatmates prior to leaving.

Please be aware that the cost of any replacements or redecoration will be charged to residents.

There’s damage in my room, what should I do?

It’s best to be proactive to avoid any surprise charges for damages. Report any repairs or damage as soon as possible so we can fix it and discuss whether there will be any charges. You can log any repairs via the maintenance section of your resident portal, or on the app

 

Will I be charged for leaving items in my room?

iQ will charge for the disposal cost of any items left behind, so it’s best to clear everything from your room and/or flat when you leave.

When you move out…

What time do I have to move out of my room?

Final checkout is 10am on the day your tenancy terminates. Some of our sites may have a later check-out time if university contracts state this. If you’re unsure, check your tenancy agreement or ask your local iQ team.

 

How do I return my keys?

You’ll need your move out Fastpass ready. Keys can be handed to a member of the  team at Reception. If you are leaving out of hours then check arrangements with the site team first. Don’t leave keys under Reception doors or in your room.

Please note any keys not returned will incur replacement charges. Once keys are returned you’re agreeing to the site team inspecting the room, and also to any charges that are found.

 

Can I use the car park for checkout?

Yes, we’ll permit access to car parks where feasible, for unloading purposes only, and this will be subject to time restrictions. We won’t be able to permit overnight parking unless agreed and paid for ahead of time. Check with your local iQ team for details. 

 

How do I get to the airport/train station?

Ping Locker offer transfers to London airports. Find out more here.

We’re happy to order you a taxi at Reception, and some iQ sites have deals with local taxi firms. If you need other transport advice, pop down to Reception and we’ll be happy to help.

After you move out…

What happens to any post or parcels after I check out?

We don’t accept or forward on any parcels for residents that have moved out. We’ll return any items to sender so be sure to inform friends, relatives and important companies of your new address.

If it isn’t possible for the item to be returned then we will donate the package to our charity partner British Heart Foundation.

The Royal Mail offer a redirection service for a charge, which will redirect your post to an address of your choice; just visit the Royal Mail website or your local Post Office for more details.

Please remember to collect any parcels you have waiting at reception before you return your keys.

 

I still have credit on my Circuit Laundry Top-up Card, how do I get a refund?

LAUNDRY CARD CREDITS:

To receive a refund of part-used top-up credit, please send your Circuit Laundry Top-Up Card along with a copy of the original top-up code receipt and the reason for requesting a refund to: Circuit Launderette Services Ltd at Circuit Launderette Services Ltd, Victoria Court, Halifax Road, Ripponden, West Yorkshire, HX6 4AJ.

MOBILE APP UNUSED CREDITS:

To receive a refund of credit on your app, please send a copy of the original PayPal receipt (which must include to Receipt ID or Transaction ID), the reason for requesting a refund and a screenshot of your app account to [email protected]

Refunds will only be made using the payment method used for purchase. Please note that any credit added to your account more than 12 months ago will not be refunded. Refunds will not be processed for any free credit. Any unused credit will expire 12 months after the date of purchase. There will be a £3 admin charge and Circuit Laundry are unable to refund any credit under the value of £5.00.

 

My TV licence has not expired yet, can I claim a refund?

If you have more than one month before your licence expires, then you can claim a TV Licence refund.

 

Can I store items at iQ over the summer?

Unfortunately, we don’t permit storage over the summer but iQ has teamed up with PingLocker. Find out about their summer storage services for iQ residents. 

 

Can I store my bike over the summer?

No, you’ll need to take your bike with you when you leave. Any abandoned bikes will be disposed of, recycled or given to charity.

 

What if I forget any of my belongings?

Be sure to remove all items from your accommodation, no matter how small. We recommend that any useful items, in good condition and working order, be recycled or gifted to charity – you’ll find collection points around your site. Any left items will be donated to charity or disposed of.

Staying longer

Can I extend my stay?

Yes, you can extend your stay into the summer by booking the additional period via our Summer Stays page. Check availability at your site.

 

Can I rebook again for next year?

We hate to see our residents leave and would love for you to choose iQ as your home for next year. If you would like to stay with us again, you can book here. Alternatively, visit us at Reception so we can chat through your options.