Moving out

Moving out soon?

Make it easy on yourself with our guide to a stress-free departure.

Download our cleaning checklist to make sure you've got everything covered. 

Six simple steps to moving out

Moving out? We hope you've enjoyed your time here at iQ.
To make sure your departure is as stress-free as possible
read our easy guide below.

1. Check your room

Make sure everything’s clean and your things are packed

2. Anything need fixing?

Report any maintenance issues via the iQ App

3. Return your keys

Hand them in at Reception or use the key-drop box, where available

4. Clear your balance

If you have an outstanding balance you can pay via the app or online

5. Check for savings

Cancel your TV Licence and check if you have a balance on your Circuit Laundry app. Find out more in our FAQs

6. Change your address

We can’t forward your mail so do it in plenty of time

Make a donation

Give your old stuff new life and help us beat last year’s total. Recycle your unwanted things with British Heart Foundation. 

Recycle your unwanted things Recycle your unwanted things
Removal, storage and cleaning

Removal, storage and cleaning

Need to move, store or ship your things? Our partner PingLocker can help. Get 25% with code ROOMPACK25.

(please note cleaning services London only)

See PingLocker services See PingLocker services
Extend your stay

Extend your stay

If you need to stick around a little longer than planned, you can extend your stay. 

Book to stay longer at iQ Book to stay longer at iQ

FAQs

Moving out: all you need to know

For a hassle-free exit, take a look at our guide to moving out.

Before you move out…

Do I need to book a move out inspection?

We will be doing room inspections from April-May prior to your check out for tenancy’s ending in June or July and from July-August for tenancy’s ending in August. If you want to discuss any concerns about your room, then please contact us via the app or speak to your local iQ team. Contact details can be found here.

 

How do I pay any outstanding balances on my account? 

You can pay any outstanding rent or recharges via the iQ App or by visiting the accounts section of your resident portal (only if you pay your rent to iQ and not a university partner).

 

Do I need to clean the communal areas?

Yes, you will need to ensure your room and any shared areas are left in good, clean condition. Even if there are residents still living there, all areas of the flat will be inspected when your key is returned. A cleaning checklist is available here for you to use, or you can request one from reception.

Alternatively, London residents can book in a clean with PingLocker. Why not split the cost with your flatmates?

Remember to remove all items from communal areas – including from fridges and cupboards - to avoid removal charges. We’ll be working with British Heart Foundation to donate any unwanted items, so please bring anything you wish to give away down to reception.

 

There’s damage in the flat, will I be charged for it?

We know accidents can happen, but any intentional damage to iQ property will result in costs being passed onto residents. The cost to remedy any damage to communal areas will result in equal charges if no one accepts responsibility. 


It’s best to be proactive to avoid any surprise charges for damages. Report any repairs or damage as soon as possible so we can fix it and discuss whether there will be any charges. You can log any repairs via the maintenance section of your resident portal, or on the app

 

Will I be charged for leaving items in my room?

iQ will recharge the disposal cost of any items left behind, so it’s advisable to clear everything from your room and/or flat when you leave.

When you move out…

What time do I have to check out of my room?

Final checkout is 10am on the day your tenancy terminates. Some of our sites may have a later checkout time if university contracts state this. If you’re unsure, please check your tenancy agreement or ask your local iQ team.

 

How do I return my keys?

You’ll need to hand them in to a member of the team at reception. If you are leaving out of hours then check arrangements with the site team first. Don’t leave keys under reception doors or in your room.

Please note any keys not returned will incur replacement charges. Once keys are returned you’re agreeing to the site team inspecting the room, and also to any charges that are found.

 

Can I use the car park for checkout?

Yes, we’ll permit access to car parks where feasible, for unloading purposes only, and this will be subject to time restrictions. We won’t be able to permit overnight parking unless agreed and paid for ahead of time; check with your local iQ team for further details. 

 

How do I get to the airport/train station?

Pinglocker offer airport transfers for London. Get 10% off airport transfers with code TRANSFER10. Find out more here.

We’re happy to order you a taxi at reception, and some iQ sites have deals with local taxi firms. If you need other transport advice then pop down to reception and we’ll be happy to help.

After you move out…

What happens to any post or parcels after I check out?

We don’t accept or forward on any parcels for residents that have moved out. We’ll return any items to sender so be sure to inform friends, relatives and important companies of your new address.

If it isn’t possible for the item to be returned then we will donate the package to our charity partner British Heart Foundation.

The Royal Mail offer a redirection service for a charge, which will redirect your post to an address of your choice; just visit the Royal Mail website or your local Post Office for more details.

Please remember to collect any parcels you have waiting at reception before you return your keys.

 

I still have credit on my Circuit Laundry Top-up Card, how do I get a refund?

To receive a refund of part-used top-up credit, please send your Circuit Laundry Top-Up Card along with a copy of the original top-up code receipt and the reason for requesting a refund to: Circuit Launderette Services Ltd at Circuit Launderette Services Ltd, Victoria Court, Halifax Road, Ripponden, West Yorkshire, HX6 4AJ.

For app credit, please email [email protected]

Please note: Circuit require a screenshot of your app account and a copy of your PayPal receipt with a Transaction or Receipt ID number to complete a refund.

Refunds will only be made using the payment method used for purchase. Please note that any credit added to your account more than 12 months ago will not be refunded.

Refunds will not be processed for any free credit.

 

My TV licence has not expired yet, can I claim a refund?

if you have more than one month before your licence expires, then you can claim a TV Licence refund.

 

Can I store items at iQ over the summer?

Unfortunately, we don’t permit storage over the summer but iQ has teamed up with PingLocker. Find out about their packing, moving and storage services for iQ residents. Get 25% off with code ROOMPACK25.

 

Can I store my bike over the summer?

No, you’ll need to take your bike with you when you leave. Any abandoned bikes will be disposed of, recycled or given to charity.

 

What if I forget any of my belongings?

Be sure to remove all items from your accommodation, no matter how small. We recommend that any useful items, in good condition and working order, be recycled or gifted to charity – you’ll find collection points around your site. Any left items will be donated to charity or disposed of.

Staying longer

Can I extend my stay?

Yes, you can extend your stay into the summer by booking the additional period via our Summer Stays page. Check availability at your site.

 

Can I rebook again for next year?

We would love for you to choose iQ as your home for next year. If you would like to stay with us again, please visit our rebooking page or ask at reception.