Moving out

Do I need to book a move out inspection?

We’ll be doing room inspections between April-May for tenancies ending in June or July, and from July-August for tenancies ending in August. If you have any concerns about your room, contact us via the app or speak to your site team. Contact details can be found here.

If you're a semester booking, get in touch with your site team to arrange a move-out inspection.

How do I pay any outstanding balances on my account?

You can pay any outstanding rent or recharges via the iQ app or by visiting the accounts section of your resident account (this is only if you pay your rent to iQ and not a university partner).

Do I need to clean the communal areas?

Yes, you’ll need to ensure your room and any shared areas are left in good, clean condition. Even if there are residents still living there, all areas of the flat will be inspected when your key is returned. A cleaning checklist is available for you to download, or you can request one from reception.

Remember to remove all items from communal areas and kitchens – including any food from fridges and cupboards – to avoid removal charges. We’ll be working with the British Heart Foundation and local food banks to donate any unwanted items, so please bring anything you’d like to give away to reception.

Will I be charged for damage in the flat?

We know things can get damaged from time to time. If something in your space or shared areas is broken, we'll investigate what happened and let you know if there are any costs to put it right.

If the damage is deliberate, the resident responsible will be charged. For shared spaces, costs may be split if we can't identify who caused it.

To avoid unexpected charges later, it's always best to report damage as soon as you spot it. You can do this through the maintenance section of your iQ app or resident account. Your site team is here if you need help.

There’s damage in my room, what should I do?

Report any repairs or damage as soon as possible so we can fix them and discuss whether there will be any charges. You can log any repairs via the maintenance section of your resident account, or on the iQ app.

Will I be charged for leaving items in my room?

iQ will charge for the disposal cost of any items left behind, so it’s best to clear everything when you leave.

What time do I have to move out of my room?

Final check-out is 10am on the day of your scheduled move-out. Some of our sites may have a later check-out time if their university contract states this. If you’re unsure, check your tenancy agreement or ask your iQ site team.

How do I return my keys?

When you're ready to check out, make sure you have your move-out FastPass with you. You can hand your keys to a team member at reception.

If you're leaving outside normal hours, check in with your site team first so they can let you know the out-of-hours process.

Please don't leave keys in your room or post them under the reception door - they won't count as returned.

If keys aren't handed back properly, replacement charges will apply.

Once your keys are returned, the team will carry out your room inspection and update you if there are any charges.

Can I use the car park for checkout?

Yes - where we can, we'll open up the car park for loading and unloading while you move out. This is usually for short stays only and may have time limits. Overnight parking isn't included, but if you need it, speak to your site team in advance. They'll let you know what's possible and any costs involved.

How do I get to the airport/train station?

We’re happy to order you a taxi at reception, and some iQ sites have deals with taxi firms. If you need other transport advice, pop down to reception and we’ll be happy to help.

What happens to any post or parcels after I check out?

We don’t accept or forward on any parcels for residents that have moved out. We’ll return any items to sender so be sure to inform friends, relatives and important companies of your new address. 

If it isn’t possible for the item to be returned, then we'll donate the package to our charity partner, the British Heart Foundation. 

Royal Mail offer a redirection service for a charge, which will redirect your post to an address of your choice. Visit here for more information Redirection - Get Mail to Your New Address | Royal Mail Group Ltd. 

Please remember to collect any parcels you have waiting at reception before you return your keys. 

I still have laundry credit, how do I get a refund?

Circuit Go Laundry

To request a refund for the Circuit Go app, you can use the withdraw funds option within the app for a self-refund. To cancel any credit made to a laundry card please contact Circuit Go either by email or post. If you need to request a refund for any other reason, email refunds@circuitgroup.com with your App ID and the top-up receipt showing the Receipt ID or Transaction ID. Note that a £2 service charge may apply for processing the refund. For refunds related to a Circuit Laundry Top-Up Card, send the card along with a copy of the original top-up code receipt to Circuit Launderette Services Ltd.

See full T&Cs here. 

Miele

Refunding any remaining balance is possible at any point in time. There are no fees or time limit for the refund. Press the "Refund" button in the app and follow the instructions. The request is processed automatically and your money will be back in your account within 24-48 hours.

My TV licence has not expired yet, can I claim a refund?

If you have more than two weeks before your license expires, then you may be able to claim a TV licence refund. See here for further information TV Licence refund and cancellation - TV Licensing ™.

Can I store items at iQ over the summer?

Unfortunately, we don't allow storage over the summer but iQ has teamed up with LOVESPACE to make things easier for you and you even get a £10 discount for being an iQ resident. Find out more about their summer storage services. Click the resident services button on your iQ app.

Can I store my bike over the summer?

No, you’ll need to take your bike with you when you leave. Any abandoned bikes will be disposed of, recycled or given to charity. 

What if I forget any of my belongings?

Make sure you take everything with you when you move out, even the small bits. If you've got things you don't want but are still in good condition, we recommend donating or recycling them - you'll find charity or recycling points around your site. Anything left behind will be removed, and there may be a charge for doing this.

Can I extend my stay?

Yes, you can extend with a summer stay, subject to availability. Speak to reception to confirm availability or check the summer stays page. 

Can I rebook again for next year?

We hate to see our residents leave and would love for you to choose iQ as your home next year. If you'd like to stay with us again, you can book here. Visit us at reception so we can chat through your options.