Safe, welcoming homes at iQ
Creating safe, welcoming homes
Feeling secure in how we live with others has never been more important. COVID-19 has created a “new normal” where we are all even more mindful of our own safety and wellbeing, as well as that of the people around us. Even though legal restrictions are being lifted, at iQ, we continue to take steps to protect residents and staff; creating an environment where our residents can feel confident, relaxed and safe. We believe this is our essential role – to create a safe, welcoming home away from home for every student who chooses iQ.
“The safety and wellbeing of our residents and staff is our top priority. Unlike many businesses, we have continued operating throughout the pandemic, providing safe and welcoming homes for the many thousands of students who have stayed with us. With the steps we have taken, and continue to take, we are adapting our properties and ways of working so that our residents can live confidently in the new reality that COVID-19 has created.”
-Matt Merrick, CEO
For up-to-date information from iQ, make sure to check out our resident update centre.
Clean, hygienic spaces
Every property has a dedicated housekeeping and maintenance team who keep our buildings clean, hygienic and well maintained.
- Enhanced cleaning and sanitisation protocols are in place, with increased disinfection of heavy traffic areas such as lifts and common spaces
- Sanitiser stations are installed in reception and common areas
- Specialist room cleans can be booked via our partners
Safety first team practices
Our expert teams – on site around the clock - continue to provide high standards of resident service, whilst prioritising their safety and wellbeing.
- Post management processes are in place to manage resident deliveries safely
- Protections remain in place in reception, keeping both students and staff safe
- Our staff will respect our residents’ space and will wear PPE on request when working in student rooms
Prioritising personal space
We know how important it is to have different spaces to relax in and enjoy, but also believe that respecting the space of others is key as we all adapt to this “new normal”.
- We encourage consideration of others, and have signage around our buildings to promote this
- We are recommending that face masks are worn in small or crowded spaces, like lifts, in line with Government guidance
- Our gyms, games rooms, cinemas, lounges and study spaces are all open and we will encourage residents to respect each other’s space when using these facilities
Help when you need it
We know that university can be an exciting and daunting time, especially when students are away from home for the first time. Sometimes a little more support is needed.
- Staff on site around the clock, so there is always someone on hand to help
- We have Mental Health First Aid trained staff on hand across our properties
- Our partnership with Shout means all residents have access to their free, confidential text-based listening service and no one has to go through a crisis alone
- During this challenging time, advice on how to cope with feeling lonely comes from our partner Relate
Staying connected
Collaboration, community and human connection are more important than ever. And it doesn’t have to be physical.
- We run virtual events programme to keep residents engaged – from HIIT, yoga and boxing classes, to music evenings, cooking nights and productivity workshops, the entertainment continues
- iQ Clubs – our book and supper clubs – have grown and are keeping residents connected
Choose who you live with
Residents can choose from a wide range of room types that best suit them – from single living in studios, dual occupancy in twodios, or sharing a flat with friends.
- Residents can choose their exact room or flat when booking
- Our group booking facility makes it possible for residents to book whole flats for them and their friends, guaranteeing they can live together
Book with confidence
We know plans change, so you can cancel your booking if you don't get a visa or your grades. T&Cs apply.
Terms and conditions apply.
How to book
1. Click the button below to head to our homepage. Once there, click the search bar to choose your city, university or iQ property.
2. Choose your room. Don't forget to copy the cashback code and enter it later on in the booking journey.
3. Fill in a few details and secure your room.