The below terms and conditions apply to all summer accommodation bookings for iQ Student Accommodation.
SUMMER ACCOMMODATION IS MANAGED AND OPERATED BY UK SERVICE EMPLOYMENT CO LIMITED TRADING AS iQ STUDENT ACCOMMDATION.
If a booking is cancelled 8 days or more ahead of check-in date, a full refund will be issued. If a booking is cancelled 7 days or less before check–in date, no refund will be issued.
If a guest fails to arrive at the accommodation for the whole or any part of the period booked, without cancelling or notifying iQ within the previously mentioned timeframes, the full accommodation price will still be charged.
Guests booking through one of our travel partners should consult the cancellation policy outlined on their booking.
In very rare circumstances iQ may reserve the right to cancel or amend your booking. In such instances, you will be given a full refund but iQ shall have no further liability to you arising out of such cancellation.
On arrival at iQ please go to reception to check in. Check-in time is from 3.00pm on your date of arrival. Please make sure you have with you a printout of the email detailing the reservation of your booking as rooms cannot be allocated without your confirmation email.
If you are arriving out of office hours, you may need to contact a member of staff by telephone to gain access. Please note that out of office hours are available by prior agreement at selected sites only.
Rooms must be vacated by 10:00am on your date of departure. If you fail to vacate all or part of the accommodation by the requisite time a charge for a further night's stay will be charged to the debit/credit card the booking was made with. Failure to vacate includes any persons staying in your party remaining in the accommodation and/or leaving goods and/or personal property in the accommodation.
Rooms are subject to maximum occupancy rules as two persons per room for studio flats. Except for iQ Edinburgh Fountainbridge where maximum occpuancy is 1.
Selected facilities are available throughout your stay with iQ. Please contact the reception team for full details.
Parking is not available at any iQ site.
Residents are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of iQ Student Accommodation, its employees and their health and safety.
Residents are requested not to disrupt the comfort and enjoyment of other residents, or cause offence to other residents or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the building if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Residents are not permitted to smoke in rooms or anywhere else in the building. Please use allocated smoking areas outside.
All bookings must be made by an adult (over 18) and we cannot offer accommodation to anyone under the age of 18, even if accompanied by an adult. *Raffles House will only allow supervised group bookings for under 18.
Guide dogs are accepted with prior arrangement, but otherwise no pets are allowed.
You will be liable for any damages to your room or communal areas during your stay. Any damages made by you or one of your guests will be subject to a charge dependent on the extent of the damage. Charges will be made to the credit/debit card the booking was made with.
Please note that crockery and bed linen is available at selected sites only by prior arrangement. Please get in touch with the site team to confirm and get further information.
iQ Student Accommodation reserves the right to access an occupied room without notice in the event of an emergency. Access for maintenance may be required during normal working hours for which prior notification will be provided.
It is strongly recommend that insurance is taken to cover the cost of cancellation and other risks including personal accident and personal public liability. iQ will not be responsible for the loss or damage of any property left on site other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004.
In the unlikely event that you have a problem during your stay you must bring it to the attention of the reception staff at the time, to ensure that we have an opportunity to rectify it.
If you are not satisfied that the issue has been resolved, please submit the details via email within 28 days of your stay.