The below terms and conditions apply to all summer accommodation bookings for iQ Student Accommodation.
If a booking is cancelled in writing prior to 31st May 2018 a full refund will be issued. If a booking is cancelled after 1st June 2018 (inclusive) no refund will be issued.
If a guest fails to arrive at the accommodation for the whole or any part of the period booked, without cancelling or notifying iQ within the previously mentioned timeframes, the full accommodation price will still be charged.
Guests booking through one of our travel partners should consult the cancellation policy outlined on their booking.
In very rare circumstances iQ may reserve the right to cancel or amend your booking. In such instances, you will be given a full refund but iQ shall have no further liability to you arising out of such cancellation.
Selected facilities are available throughout your stay with iQ. Please contact the reception team for full details.
Parking is not available at any iQ site.
Guide dogs are accepted with prior arrangement, but otherwise, no pets are allowed.
Please note that crockery and bed linen is available at selected sites only by prior arrangement. Please get in touch with the site team to confirm and get further information – charges may apply.
It is strongly recommended that insurance is taken to cover the cost of cancellation and other risks including personal accident and personal public liability. iQ will not be responsible for the loss or damage of any property left on site other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004.
In the unlikely event that you have a problem during your stay, you must bring it to the attention of the reception staff at the time, to ensure that we have an opportunity to rectify it.
If you are not satisfied that the issue has been resolved, please submit the details via email within 28 days of your stay.