We want to make sure that you and your personal belongings are safe throughout your stay with us, whether that's when you're in the building or out and about in town. This is why we've created a Safety page to give you some really helpful tips on keeping safe. Make sure you read it thoroughly before going out to town.
Please read all of the information on our Fire page. This will tell you everything you need to know about fire safety in order to keep yourself and everyone else in the building safe.
First aid is vital in an emergency. Most of the staff on site are first aid trained; it's important that you contact them immediately after calling 999 if there is a serious accident, so that they can help the injured person. It is also important you call a memeber of staff in order for them to direct the emergency services once they arrive.
Situations in which an ambulance should be called include, if someone is:
Should you need to call 999 and ask for an ambulance you will be asked:
If there is something wrong and you don’t believe it to be serious enough for an ambulance, you can contact reception who are all fully qualified first-aiders, or call the NHS non-emergency number 111.
We would advise that if you have an underlying medical condition, that it is disclosed to the Accommodation staff as soon as you arrive, so as to assist us in managing any potential situations that may arise.
If you have an electrical emergency, like water near electrical equipment or sockets, then contact the Accommodation team immediately. Do not touch bare wires, sockets or switches and don't touch light or socket switches with wet hands.
If the electricity has failed check to see if anyone else on your floor is experiencing the same problem. Power failures could be out of your control and usually power cuts last no more than 2 hours. If your electricity has failed then go to reception and let them know; if it's a power cut they will call the electricity board to find out what the problem is and keep you updated.
Please be aware that some foreign appliances may have different volt/amp/watt ratings which means they may not work correctly in the UK and could cause the electricity supply to your room to trip out. The UK's electricity is supplied at 230 volts, so make sure that your appliances comply with that volage.
Do not overload sockets with multi plug adaptors as this presents a fire hazard. It could also cause the electricity in your room to trip out.
Water leaks can cause a good deal of damage to your home and is an inconvenience to tenants in surrounding flats. They can also be very dangerous if water leaks into electrical fittings so don’t touch any electrical sockets or devices that have been affected by water and call the Accommodation Team immediately.
If you can contain the water then please do so and let the Accommodation Team or Security Officer know as they can turn off the water at the stop cock. Then report the leak, no matter how small, to the Accommodation team by going to Reception or calling 0114 275 7955. If it is out of normal working hours call the emergency number on 0774 7145 140 and we can get it resolved as soon as possible.
In the event that the water fails and does not run when you turn on the tap, please contact reception who will advise you as this may relate to an external or building wide problem. Do not leave the tap turned on when water does not run as when the supply is restored it may flood your room if it is under high pressure. If you are out when this happens and a significant leave occurs we may charge you to repair the damage and for the hire of any dehumidifiers
For emergency repairs out of normal office hours call: 07500 744 251. For emergency repairs during normal office hours call the Accommodation Team on: 0114 275 7955.
You can report any non-emergency repairs or maintenance issues on our Online Portal. For easy to follow instructions on how to report a maintenance issue using the portal, and in what timescale you can except your issue to be resolved please click here.