iQ Easy Pay is a new online service that helps you make payments within moments into an iQ account.
You can use iQ Easy pay without having to login, which means it’s the perfect way for parents, friends and family to pay rent & booking fee on your behalf.
All you need to do is give them your Resident ID which you can find in the iQ app under Profile and the Email address you use for iQ, and they can choose how much they want to pay, starting from £1.
If you have a UK bank account, iQ Easy Pay can help you make an instant payment using open banking with our partner Trustly.
Transferring funds from China? Then you can pay using WeChat and UnionPay among other options.
All other international bank accounts can make a payment with Visa or Mastercard – plus some options for specific countries.
We have designed our payment structure to be simple and convenient. Here are the answers to any questions you may have about payments which are generally in line with student loan payment dates.
iQ Easy Pay is a new online service that helps you make instant payments into an iQ account.
Students with UK credit or debit cards can log in online or via the iQ app to pay by card
We also partner with Convera for a simple way to make international bank transfers
Do I have to pay the first instalment to secure my booking?
You have to pay your first rent instalment when it falls due on 1st August or shortly after making your booking if you make it after 1st August to secure your booking.
I'm having trouble paying my first instalment this soon
If you are having trouble paying for your first instalment or your student finance is not in place, you can talk to a member of our team about your circumstances and see what we can do to help, you can contact your site by phone or get in touch using our contact form.
When do I pay?
You can either pay for the whole year upfront, or in two or four instalments spread throughout the year. You’ll find out the dates for these instalments during the booking process.
Our first instalment is usually due on 1st August each year but if this date has already passed, you need to make this payment as soon as possible to secure your booking.
If you’re planning on using your student loan to cover your costs, please be aware that you might not have received your loan before the first payment is due. To help with this, the first instalment will be smaller than the rest. We charge a small instalment ahead of your move in so that we know you plan to arrive at iQ and so we can get you into your new home as quickly as possible. If at any time you're struggling to meet the payment deadlines it is important you speak to us as soon as possible.
Why has my card payment failed?
Failed payments can be frustrating, but understanding the common reasons can help you resolve the issue quickly. Some common reasons for failed payments include:
If your payment is failing outside of these issues, it might be worth contacting your bank for further assistance.
What happens if I don’t get accepted for my chosen university?
If, unfortunately, you need to cancel your booking with us because you haven’t got into the university of your choice or are having problems acquiring a visa, subject to the booking terms and conditions, your first instalment and your booking fee are fully refundable.
You can read more about the cancellation policy for properties in England and Wales here and for our properties in Scotland here.
What if I’m having difficulty making payment?
It’s important that you keep up with your payment schedule. If you can’t make a payment, please get in touch with your local iQ team to discuss your situation as soon as possible. We’re always keen to help our residents and the best way to do this is by speaking to us – if you don’t, we may need to refer your non-payment to a third party rent collection agency.
Who should I contact if I have more questions?
If you have a question about your instalment dates or amounts, you can contact your iQ team by phone or get in touch using our contact form.