Ways to pay

You can either pay for the whole year upfront, or in two or four instalments spread throughout the year. You’ll find out the dates for these instalments during the booking process.

Our first instalment is usually due on 1st August each year but if this date has already passed, you need to make this payment as soon as possible to secure your booking.

If you’re planning on using your student loan to cover your costs, please be aware that you might not have received your loan before the first payment is due. To help with this, the first instalment will be smaller than the rest. We charge a small instalment ahead of your move in so that we know you plan to arrive at iQ and so we can get you into your new home as quickly as possible. If at any time you're struggling to meet the payment deadlines it is important you speak to us as soon as possible. 

Our first instalment is usually due on 1st August each year but if this date has already passed, you need to make this payment as soon as possible to secure your booking.

If you are having trouble paying for your first instalment or your student finance is not in place, you can talk to a member of our team about your circumstances and see what we can do to help, you can contact your site by phone or get in touch using our contact form.

It’s important that you keep up with your payment schedule. If you can’t make a payment, please get in touch with your local iQ team to discuss your situation as soon as possible. We’re always keen to help our residents and the best way to do this is by speaking to us – if you don’t, we may need to refer your non-payment to a third party rent collection agency.

Failed payments can be frustrating, but understanding the common reasons can help you resolve the issue quickly. Some common reasons for failed payments include:

• Missing or incorrect CV2 (the three digits on the back of the card)
• Incorrect card type or issuer selected
• Typo in bank details, including extra spaces
• Closing a browser window, using the forward and back buttons or refreshing the page
• Failing Cardholder Verification (3D Secure), whether a pre-set password, a code sent via text, or an in-app verification - if this is your first purchase with this card, you may need to set up this verification method beforehand

If your payment is failing outside of these issues, it might be worth contacting your bank for further assistance.

If, unfortunately, you need to cancel your booking with us because you haven’t got into the university of your choice or are having problems acquiring a visa, subject to the booking terms and conditions, your first instalment and your booking fee are fully refundable.

You can read more about the cancellation policy for properties in England and Wales here and for our properties in Scotland here.

If you pay in a 'single instalment' when booking then you won't need to provide details of a guarantor.

For residents paying in several instalments, a guarantor is needed to agree to pay rent if you don't. A guarantor might be a parent or close relative, and they'll need to provide documents and sign an agreement to accept the role.

Your guarantor can be UK or International based, but must be aged 21 or over; not a full time student; or a current resident in an iQ property.

If you are unable to pay your rent and/or do not act in accordance with the terms of the your tenancy agreement, your guarantor will be under an obligation to pay any outstanding amounts.