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Welcome to iQ Water Lane House

Meet your iQ team

Our team is here to help you with everything from getting into your room to getting involved with socials. When we’ve gone home, our security team will be on hand to welcome you to yours.

Check out your team

Getting settled at Water Lane House

How to get here

1 Water Lane, Redcliffe, Bristol, BS1 6WG

It's a 10-minute walk from Bristol Temple Meads.

If you're coming via the uni, it's a 15-minute walk to BIMM or a 20-minute walk to the University of Bristol.

How to contact your iQ team

Call us on 0117 375 1367

Email us at WaterLaneHouse@iqstudentaccommodation.com

Daily living essentials

How to use your room & kitchen appliances

Not sure how to use some of the appliances in your room or kitchen? Check out our how to guides.

Wifi

We know it's important you stay connected. Find out how to connect to your free wifi here

iQ app

Find everything you need on the iQ app. Connect with your new neighbours before you move in, keep an eye out for building updates and events and get notified when you've got a parcel waiting for you at reception. You can also use the app to book social and study spaces, as well as handy resources like vacuum cleaners, gaming equipment and more.

Download on the App Store

Download on Google Store

Fire safety

Your safety is our top priority. Get to know your building's fire alarm tests and meeting points below, and check out our resident handbook and the posters onsite.

The fire evacuation point is the Cornubia Car Park at the front of the building.
The fire alarm is tested every Thursday at 1pm.

Recycling

We care about the planet and we know residents do to. That’s why we’re proud to use 100% renewable electricity in all our buildings and as part of Think Green, iQ’s sustainable mission to do even more, you can help by recycling your waste the proper way at iQ.

Find out more about recycling here.

Maintenance, cleaning & safety

You deserve a space that works for you. For any maintenance issues, you can reach our onsite maintenance team through the iQ app. Just head to the ‘Fix it’ feature in the ‘Help’ section.

Our maintenance team will do their best to solve reported issues as soon as possible.
The Housekeeping team are on site Monday to Friday to keep your social areas clean.

Security is 24/7, with your iQ team available on weekdays and security on site for evenings and weekends.

Laundry

Download the Circuit Go app to see which machines are available, pay for your wash using your phone and receive a notification when your laundry is ready to collect. If you prefer, you can also pay using the contactless payment point in the laundry room.

Bike store

Secure bike storage is available to residents – you might need to ask Reception to grant access to the bike store on your fob or pass.

Contents insurance

Your contents are protected with Howdens insurance. You'll need to register with Howdens here.

Find the full insurance policy here, under 'Living at iQ'.

Resident handbook

You can find most answers to your questions about life at iQ in our resident handbook.

Download your resident handbook

Your health & wellbeing

Your health and wellbeing is important to us and we want to make sure you know what's nearby. Here's a list of your local GP, dentist and pharmacy services.

Pharmacy

Dentist

GP/Doctor's Surgery

Feel Good logo

iQ Feel Good gives you the right support on hand, whenever you need it, whether that’s guidance or social support from our iQ teams or services from our partners at Shout UK and Student Minds.

Visit iQ Feel Good

Our top picks around Bristol

We've pulled together a list of things for you to see and do in Bristol. Look out for the red heart for your iQ team’s top recommendations ❤️

Food & shopping

Find your nearest food shops, supermarkets and convenience stores that will help you feel at home. If you think we've missed a hidden gem, be sure to let us know.

Your local shops