入住

Sure – as long as you’ve paid your first instalment, you can move in on any date after your contract starts. When you complete your pre check-in information, you can let us know your expected arrival date and time.

If you want to move in early, you’ll need to check this is possible by making an early arrival booking.

This way we can check that your room will be available when you want it. If you want to book an early arrival on short notice, it’s a good idea to notify your iQ team as well – contact details can be found here.

Unfortunately, we have limited storage space and your room might be occupied by another resident right now. To confirm whether your reception can accept any parcels on your behalf, get in touch with your local iQ team.

Yes, just let us know the new date of your arrival. Your contract dates will remain the same.

If you’re having trouble paying, it’s worth talking to your guarantor first – that’s what they’re there for. In order to collect your key from your Tenancy Start Date you’ll be required to have paid any rent instalments that are due. If you need to talk about rent payments, please get in touch with your local iQ team. Contact details can be found here.

Yes, all our buildings are equipped with wifi, accessible throughout the property at no extra charge. This service is provided by our internet partners. If you have any issues connecting, you can find their contact details in the iQ app.

Your new home will be clean and ready before you arrive. Keeping it clean is down to you and your flatmates. We’ll keep the common areas of the building clean and tidy, like the social spaces, reception and laundry.

A lot of our residents put a rota together so each person in the flat does their bit to keep it clean.

If something is broken when you arrive, inform iQ staff right away so we can get it fixed.

Later on, if there's any damage while you're living at iQ, it may incur a charge to residents. If there’s damage in communal areas, there will be equal charges to areas if no one accepts responsibility.

You can head to reception, reach out via the app, or call or email your iQ team directly. You can find their details here.

Remember there’s always someone available when you need us – emergency contact details can be found within the app and on posters around the building after you’ve moved in.

We want your room to feel like it’s yours, but we also want to keep it looking good for you and the residents after you. We ask that you don’t paint, tape, stick or pin anything on the walls. Each room has a noticeboard for you to attach things to so you can make it feel like home.

Stay up to date with onsite events on the iQ app noticeboard. Your team will post what's coming up each month so you don't miss out.

All of our buildings have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app.

Your post will be delivered to a lockable post box for your flat or through the letterbox. Larger items, or those that require a signature on delivery, will be kept at reception. We’ll let you know if there’s anything waiting for you via the iQ app. You can help keep our office tidy by collecting your parcels as soon as possible.

Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in your room and for no more than 3 nights within a 7-day period. We would ask you to respect your fellow residents and let your flatmates know.  You’re responsible for the behaviour of any guests you bring to iQ.

No, it’s up to you when you come in. But if you are returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.

You are free to stay through the entire length of your contract, but if you do go away it’s worth letting your iQ team know. If there was a fire or other serious incident while you’re away, we’ll know you’re safe.

All our buildings are non-smoking for safety reasons. Cigarettes and e-cigarettes should be kept to the designated smoking areas outside. Please be careful not to smoke near other residents’ windows.

Don’t panic, things may settle down. If there are specific issues, have a word with your iQ team and we’ll see if we can help resolve things. If things seem really bad, we might be able to offer you a different room if one is available.

Let reception know – you’ll need to buy a new key and/or fob. If it’s out of hours, show some photo ID to security and they’ll be able to give you access to your room.