Bristol Checkout Guide

As your tenancy is drawing to an end, you’re probably thinking about moving out and the various challenges that will come with this. Here is a handy step-by-step guide to help make the process as smooth as possible for you.


Please ensure that you settle any outstanding charges prior to departure, to avoid these being deducted from your deposit. You can make payments by logging on to the resident portal and clearing any outstanding balances. Alternatively come down and see us at reception, and we’ll be happy to assist.


Make sure you notify your family and friends of your change of address. Unfortunately we’re unable to hold or forward any mail for you once you have left. Royal Mail offer a redirection service that you might find helpful. This allows you to redirect all your mail to any UK or Overseas address for 3, 6 or 12 months. Just ask at any Post Office branch, or visit www.royalmail.com for further details. If you’ve rebooked with us for next year then we can hold your post for you until you return in September.


We’ll have a large number of people departing in a short space of time. In order to ensure you get the date and time that you want for your room inspection, we advise you to plan well in advance. Inspections can be booked for the times below, simply visit reception to secure your slot:

Monday – Friday, 9am – 5pm


Please make sure your room, and any shared accommodation is left in a clean and tidy state. This includes wiping, washing, vacuuming and clearing of all walls, floors and surfaces – see the separate checklist that was included with your letter. When removing posters/notices, please make sure you don’t leave any blu-tac or pin marks on the walls. All rubbish can be placed in the bins that we’ve provided for you in the Bin Store. Don’t forget that we have recycling facilities too.


iQ Bristol is committed to reducing its carbon footprint so we ask you to recycle wherever possible. Recycling Bins are provided in our Bin Store.

This year we’re asking you to donate to Bristol Big Give. Bring any unwanted items – clothing, electrical goods etc – down to reception and place in the boxes provided.


Don’t forget to take your bikes with you when you leave. Unfortunately if you have rebooked with us for next year, we are unable to store your bike until your return as we have essential works happening in the cycle store this summer.

STEP 7: 2017/18

We hate to see you go, if you’d like to stay with us next year we would love to have you back. To rebook for 2017/18 simply log on to the resident portal and select ‘Rebook room’. Alternatively you can pop to Reception to chat through your options. With super-fast Wi-Fi, regular resident social events and the safety of our 24/7 onsite presence, we hope you’ll consider us again for next year.


We know how stressful packing up and moving house can be, especially if it means taking all your belongings home just to bring them back again in September. UniStudentStorage offer a simple, cheap and hassle free storage solution to all of your storage needs over the summer. Check them out at www.unistudentstorage.com.  If you’ve rebooked to live with us next year, you won’t need to move your belongings out in between contracts. Terms and conditions apply, please ask at reception for details.


Once you’re all packed and your room has been emptied, cleaned and inspected, lock your door and hand your keys in to a member of staff. Alternatively, you can place your fob in the envelope that was enclosed with your letter. Clearly mark your name, flat number and date on the envelope and post it into our drop box located in reception.

Please note there is a replacement fee for each key or fob that is not returned. If choosing to deposit your keys via the post box, you are agreeing to iQ staff inspecting your room without you being present, and paying any charges that damages may incur. Any charges will be deducted from your deposit.


We’ll refund your deposit to you (minus any damage or cleaning charges) within 10 working days of the end of your tenancy.

Your deposit can be refunded to a UK or International bank account – but please be aware if it’s to an international account an international transfer fee is applicable.

*This is a banking charge and not one applied by iQ student.

Please add the bank details of your chosen account via the ‘Refund’ section on your customer portal.

Don’t forget to check the details to make sure they’re correct!

If you add the wrong bank details it will delay your refund being processed.


We know that you have many options when picking your accommodation so we feel privileged that you chose iQ Bristol, and really hope that you enjoyed your time here. We would like to take the opportunity to thank you for living with us. We wish you all the very best with your studies and hope you manage enjoy a well-deserved summer break. For those of you choosing to stay with us next year; we look forward to welcoming you back in September.

The iQ Bristol Team