Instalment structure

Paying for your stay

We have designed our payment structure to be simple and convenient. Here are the answers to any questions you may have about payments.


When do I pay?

You can either pay for the whole year upfront, or in two or four instalments spread throughout the year. You will be informed of the due dates for these instalments during the booking process.

If you are planning on using your student loan to cover your costs, please be aware that you may not have received your loan before the first payment is due. To help with this, the first instalment will be smaller than the rest.


How can I pay?

Payment can be made by either credit or debit card or by international bank transfer, via our partner Western Union.

For card payments, we’ll need the long card number, expiry date and security code. We accept Visa, Visa Debit, Mastercard and Maestro.

For international bank transfer, you’ll be sent a link to the Western Union payment site when we're ready to collect your payment - the transfer is normally complete within three to four business days.

Whichever payment option you choose we will contact you to collect payment details prior to your first instalment being due.


What is a recurring card payment?

You make a single card payment and our payment provider securely stores your card details for us to take future payments.


What happens if I don’t get accepted for my chosen university?

If, unfortunately, you need to cancel your booking with us because you haven’t got into the university of your choice or are having problems acquiring a visa, subject to the booking terms and conditions, your first instalment and your booking fee are fully refundable.

You can read more about the cancellation policy for properties in England and Wales here.


What if I’m having difficulty making payment?

It’s important that you keep up with your payment schedule. If you can’t make a payment, please get in touch with your site accommodation team to discuss your situation as soon as possible.


Who should I contact if I have more questions?

If you have a question about your instalment dates or amounts, you can contact your site by phone or get in touch using our contact form