We hope you are looking forward to your move to iQ.
There are a few steps you need to take before you arrive so you can breeze through check-in and get settled into your room in no time.
You will then be ready to pack your bags and join us! If you have any other queries about living with iQ, you can find all the answers in our resident handbook.
On downloading the app you will be asked to log in. Please enter your email address and a password of your choice.
You will then be sent an email with a validation code. You need to enter this before you log in for the first time.
Moving in to your iQ home for the 2022/23 academic year? We've made it easier than ever. To get a feel for what to expect on move-in day, have a look at this short guide with information and tips for living safely in your iQ home.
You’ve got questions, we’ve got answers. If there’s something you need to know, take a look at our iQ FAQs.
Can I send parcels in advance of my arrival?
Unfortunately we have limited storage space, and your room may be occupied by another resident just now. To confirm whether your iQ site can accept any parcels on your behalf, get in touch with your local iQ team.
My contract start date doesn’t work for me. Can I move in another day?
Sure – as long as you have paid your first instalment, you can move in on any date after your contract starts. When you complete the pre-arrival checklist, you can let us know your expected arrival date and time – this helps us make sure there’s someone there to welcome you when you arrive.
If you want to move in early, you’ll need to check this is possible by making an early arrival booking. This way we can check that your room will be available when you want it. If you want to book an early arrival on short notice, it’s a good idea to notify the site team as well – contact details can be found here
My uni has changed the move-in date. Can I arrive later?
Yes you can let us know the new date of your arrival. Your contract dates will remain the same.
I’m struggling to pay my first rent instalment. What should I do?
If you’re having trouble paying, it’s worth talking to your guarantor first – that’s what they’re there for. In order to collect your key from your Tenancy Start Date you will be required to have paid any rent instalments that are due. If you wish to discuss rent payments then please get in touch with your local iQ team contact details can be found here
How do I contact the onsite team?
You can get in touch via our app, or directly. You can find their details here.
Remember there is always someone available when you need us – emergency contact details are displayed within the app and on posters around site after you’ve moved in.
How can I meet new people?
You can connect with residents of your own iQ site through its Facebook resident group, which you can find here. This is also a good place to get general updates from the team at your site.
iQ Clubs are another great way to meet residents from all over the country – you can join the BookClub or SupperClub here.
Is there internet access on site?
Yes, all our sites are equipped with WiFi, accessible throughout the building at no extra charge. This service is provided by our internet partners. If you have any issues connecting, you can find their contact details displayed on your in room noticeboard and within the iQ app.
Does my iQ site have a laundry room?
Most of our sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app.
For our London residents, PingLocker provides a convenient collection and delivery service for dry cleaning and laundry at an additional cost. You can book these services through iQ Student Sevices on the iQ app – or you can visit PingLocker’s website.
How will I get my post/mail?
Your post will be delivered to a lockable post box for your flat, or through the letterbox. Larger items or those that require a signature on delivery will be retained by Reception. We’ll let you know if there’s anything waiting for you via the iQ app – you can help keep our office tidy by collecting your parcels asap.
Will my flat be cleaned?
No, that’s down to you and your flatmates. We’ll keep the common areas of the building, like the social spaces, reception and laundry, clean and tidy.
Many residents put a rota together so each person in the flat does their bit to keep it clean. If you would prefer to get someone in to do it, you can book cleaning services through the app (provided by Pinglocker at certain locations).
Can I decorate my room?
Yes, but there are some things we ask you not to do – like painting the walls, or sticking Sellotape or Blu Tack on them, and obviously drawing pins, nails and the like are a big no-no.
Can I have overnight guests?
Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in your own room and for no more than 3 nights within a 7 day period. We would ask you to respect your fellow residents and let your flatmates know, as well as sign in your guest at reception. You are responsible for the behaviour of any guests you bring to your iQ site.
Do I have to be home by a certain time each night?
No, it’s up to you when you come in. But if you are returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.
There's damage in the flat, will I be charged for it?
We know accidents can happen so its best to inform iQ staff right away to sit it.
Intentional damage to iQ property may result in the remedial costs incurred to rectify the damage being passed onto residents. The cost to remedy any damage to communal areas will result in equal charges if no one accepts responsibility. Click here for more information.
I’ve lost my keys – what do I do?
Let Reception know – you will need to buy a new key and/or fob and they can tell you how much this will cost. If it’s out of hours, show some photo ID to security and they will be able to give you access to your room.
Do I need to let you know if I go home for Christmas/Easter/the weekend?
You are free to stay through the entire length of your contract, but if you do go away it’s worth letting your iQ team know. If there was a fire or other serious incident while you are away, we’ll know you are safe. If anything else was to happen in your flat, we will also know you weren’t involved.
Can I smoke within my room or accommodation generally?
While we do want you to feel at home, all our buildings are non-smoking for safety reasons, so please only light up in the designated smoking areas outside. Note, this also applies to e-cigarettes. Please be careful not to smoke near other residents’ windows – no one wants a room that smells of someone else’s nicotine.
I don’t like my flatmates. Help!
Don’t panic, things may settle down in time. If there are specific issues, have a word with your iQ team and we’ll see if we can help resolve things. If it’s really a non-starter, we might be able to offer you a different room (there might be a small admin charge depending on the reasons for the move).
I don’t like it here. Can I cancel my contract?
If uni isn’t for you or you’re just not feeling at home with us, speak to your iQ team first. If you can find someone to take over your tenancy, you’re free to go (see our cancellation policy here).
If you have dropped out of university due to extenuating reasons (e.g. medical) you may be eligible for tenancy release. Each request is reviewed on a case by case basis and will require sufficient proof of the extenuating circumstance for consideration. There's no guarantee you will be released from your tenancy obligations. Please email Hello@iqstudentaccommodation.com to discuss.
If you're moving to a different university, we may be able to transfer you to a different iQ property - again, speak to your iQ team about this.