Moving in

Before you move in

We hope you are looking forward to your move to iQ. We have lots of help available to prepare you for moving-in day below.

There are a few steps you need to take before you arrive so you can breeze through check-in and get settled into your room in no time. Log on to the residents’ portal to get started.

Check in stepsYou will then be ready to pack your bags and join us! If you have any other queries about living with iQ, you can find all the answers in our resident handbook.

Summer stays at iQ

Summer stays

Want to see your new city this summer? Front-load some extra time by adding a Summer Stay.

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See if, how, when and where you may need to self-isolate due to Covid-19 regulations.

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iQ Life

iQ Life

Worried you won’t know anyone? Our clubs, events, residents’ groups and social channels will soon get you connecting.

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Helpful articles

Helpful articles

From wellbeing advice to room inspo and city guides, you’ll find it in our Reading Room.

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Our partners

Our partners

Things on your mind? Help is at hand from our trusted partners Relate, Headspace and Shout. 

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PingLocker's resident concierge

Stock up on essential items for your room, or book airport transfers, room cleans and more.

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Claim your resident concierge offer

Moving in offers

Save on your moving-in essentials with PingLocker's resident concierge special offers.

Use code TRANSFER21 for 10% off airport transfers and PACK21 for 15% off bedroom and kitchen packs.

Offer ends 30th Sep 2021

Safe, welcoming homes

There are various measures in place to protect residents and staff due to the coronavirus pandemic. To get a feel for what to expect on move-in day, have a look at this short guide with information and tips for living safely in your iQ home.



Moving in: make yourself at home

You’ve got questions, we’ve got answers. If there’s something you need to know, take a look at our iQ FAQs.

Can I change my room or contract?

Possibly, so it’s worth speaking to your iQ team about it. Usually, you can only downgrade your room or shorten your tenancy before 31st July. After that, you can usually only upgrade your room or increase your tenancy length. Send your request through to [email protected] and we’ll see how we can help.



My contract start date doesn’t work for me. Can I move in another day?

Sure – as long as you have paid your first instalment, you can move in on any date after your contract starts. When you complete the pre-arrival checklist, you can let us know your expected arrival date and time – this helps us make sure there’s someone there to welcome you when you arrive.

If you want to move in early, you’ll need to check this is possible by making an early arrival booking. This way we can check that your room will be available when you want it.

My uni has changed the move-in date. Can I arrive later?

Yes you can let us know the new date of your arrival. Your contract dates will remain the same.

Can you arrange transport from the airport when I arrive?

We work in partnership with PingLocker who will be able to book airport transfers within iQ Student Services on the iQ app – or you can visit their website.

I’m struggling to pay my first rent instalment. What should I do?

If you’re having trouble paying, it’s worth talking to your guarantor first – that’s what they’re there for. In order to collect your key from your Tenancy Start Date you will be required to have paid any rent instalments that are due. If you wish to discuss rent payments then please email [email protected] and one of our customer service team will be happy to help.

How do I contact the onsite team?

You can get in touch via our app, or directly. You can find their details here.

Is there a calendar for social events?

On your iQ site Facebook page you’ll find the events calendar. See what’s planned by heading to our events page and selecting your location.

How can I meet new people?

You can connect with residents of your own iQ site through its Facebook resident group, which you can find here. This is also a good place to get general updates from the team at your site.

iQ Clubs are another great way to meet residents from all over the country – you can join the BookClub or SupperClub here.

Is there internet access on site?

Yes, all our sites are equipped with WiFi, accessible throughout the building at no extra charge. This service is provided by our internet partners. If you have any issues connecting, you can find their contact details display on your in room noticeboard.

Does my iQ site have a laundry room?

Most of our sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app.

For our London residents, PingLocker provides a convenient collection and delivery service for dry cleaning and laundry at an additional cost. You can book these services through iQ Student Sevices on the iQ app – or you can visit PingLocker’s website.

How will I get my post/mail?

Our post will be delivered to a lockable post box for your flat, or through the letterbox. Larger items or those that require a signature on delivery will be retained by Reception. We’ll let you know if there’s anything waiting for you via the iQ app – you can help keep our office tidy by collecting your parcels asap.

Will my flat be cleaned?

No, that’s down to you and your flatmates. We’ll keep the common areas of the building, like the social spaces, reception and laundry, clean and tidy.

Many residents put a rota together so each person in the flat does their bit to keep it clean. If you would prefer to get someone in to do it, you can book cleaning services through the app (provided by Pinglocker at certain locations).

Can I decorate my room?

Yes, but there are some things we ask you not to do – like painting the walls, or sticking Sellotape or Blu Tack on them, and obviously drawing pins, nails and the like are a big no-no.

There are lots of ways to make your room feel like home. For more information check out iQ Life.

Can I have overnight guests?

Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in your own room and for no more than 3 nights within a 7 day period. We would ask you to respect your fellow residents and let your flatmates know, as well as sign in your guest at reception. You are responsible for the behaviour of any guests you bring to your iQ site.

Due to COVID-19, we may need to make changes to our guest policy in accordance with Government guidance. You can find out more current information about our policy here.

Do I have to be home by a certain time each night?

No, it’s up to you when you come in. But if you are returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.

I’ve lost my keys – what do I do?

Let Reception know – you will need to buy a new key and/or fob and they can tell you how much this will cost. If it’s out of hours, show some photo ID to security and they will be able to give you access to your room.

Do I need to let you know if I go home for Christmas/Easter/the weekend?

You are free to stay through the entire length of your contract, but if you do go away it’s worth letting your iQ team know. If there was a fire or other serious incident while you are away, we’ll know you are safe. If anything else was to happen in your flat, we will also know you weren’t involved.

Can I smoke within my room or accommodation generally?

While we do want you to feel at home, all our buildings are non-smoking for safety reasons, so please only light up in the designated smoking areas outside. Note, this also applies to e-cigarettes. Please be careful not to smoke near other residents’ windows – no one wants a room that smells of someone else’s nicotine.

I don’t like my flatmates. Help!

Don’t panic, things may settle down in time. If there are specific issues, have a word with your iQ team and we’ll see if we can help resolve things. If it’s really a non-starter, we might be able to offer you a different room (there might be a small admin charge depending on the reasons for the move).

I don’t like it here. Can I cancel my contract?

If uni isn’t for you or you’re just not feeling at home with us, speak to your iQ team first. If you can find someone to take over your tenancy, you’re free to go (see our cancellation policy here).

 Alternatively, if you have extenuating reasons for needing to leave, you can apply for ‘tenancy release’. We will require proof of the extenuating circumstance. Each request is reviewed on a case by case basis and there’s no guarantee you will be released from your tenancy obligations. Please email [email protected] to discuss.

 if you’re moving to a different university, we may be able to transfer you to a different iQ property – again, speak to your iQ team about this.