Booking online is quick and easy – it shouldn't take more than 10 minutes.

If you prefer, you can call us (it’s best to call the site you want to book at direct), or visit us at your chosen iQ location. You will need to pay a non-refundable booking fee to secure your booking, which can be paid by debit or credit card.

iQ does not accept parental responsibility for occupiers under the age of 18.

We require that all tenants living at one of our properties in England and Wales to be over the age of 17 or turning 17 during the academic year booked to live at iQ, and tenants living in our Scottish properties to be age 16 or over.

Exceptions to this rule are available in selected cases through prior arrangement. If in doubt, please contact your preferred iQ site and the team will be able to advise you.

Your guarantor can be UK or International based, but must be aged 21 or over; not a full time student; or a current resident in an iQ property.

If you are unable to pay your rent and/or do not act in accordance with the terms of the your tenancy agreement, your guarantor will be under an obligation to pay any outstanding amounts.
 

Yes, you can specify where you would like your room to be – from those which are still available – at the time you book.

Booking online is quick and easy – it shouldn't take more than 10 minutes.

If you prefer, you can call us (it’s best to call the site you want to book at direct), or visit us at your chosen iQ location. You will need to pay a non-refundable booking fee to secure your booking, which can be paid by debit or credit card.

Yes – if you don’t get the grades you need to be accepted by your chosen university then, subject to the booking terms and conditions, your booking fee will be refunded in full.

It may also be possible to transfer your booking to another iQ location, subject to availability. Call the site team at the iQ location you originally booked with as soon as possible if you need to do this.

Yes. If you’d like to share with friends, you can find and select rooms in the same flat on our booking portal. Alternatively, please speak to a member of the site team and they will be happy to help you.

We offer free dual occupancy across the majority of studios where both residents are students.

You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. We'll ask for your partner's details during the booking stages, 

If your partner is not a student, please speak to a member of the site team or contact us on [email protected] and they may still be able to assist.

Your booking fee is non-refundable (except in the limited circumstances listed in the booking terms & conditions).

The booking fee is treated as payment towards your first payment of rent and will be credited to your first rent instalment.

You can see what’s included in your room on the room details page for your iQ site. Among the things you will need, or may want, to bring are bedding, towels, toiletries, toilet paper, basic kitchen equipment, hangers, and a computer or laptop.

We have compiled a checklist of things you may want to bring - or buy when you arrive.

Your resident handbook  contains a list of prohibited items. This includes many items prohibited for fire safety reasons, such as candles, oil burners, gas appliances and fan heaters. Please see the full list below. If you need further guidance on whether an item is permitted or not, please ask your site team before you move in.

No weapons or drugs (including ‘legal highs’) are permitted under any circumstances.

We don’t allow:

Candles, fireworks, Chinese lanterns, incense, incense burners, kerosene, petrol, LPG gas and LPG gas appliances, compressed gas and compressed gas appliances, rice cookers (unless CE marked), shisha pipes, gas burners, oil

No, so please bring your own sheets, duvet, pillows, towels etc when you move in – or you may prefer to buy them locally on arrival.

Alternatively, you can order a bedding pack online from Pinglocker (along with many other useful items), and it'll be ready and waiting for you when you move in.

Some of our sites have limited parking, including in some cases disabled parking bays. However, as our locations are generally close to universities and local amenities, a car shouldn't really be necessary. If you do want to arrange parking, speak to your site team as soon as possible - any spaces available are likely to be reserved very quickly.

Sadly, we do not allow pets at iQ.

However, we make an exception for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.

Any requests for emotional support animals that are prescribed by a licensed mental health professional are assessed on a case by case basis.

If you want to bring a TV, check that your room has a TV point and don’t bring one larger than 21”.

You can’t mount your TV on the wall, so make sure it’s free-standing.

While all TVs provided by iQ in communal areas accessed by all residents are covered by a TV Licence, you will need to buy your own licence if you bring your own TV or if there is one already in your room or shared kitchen & living area. If you’re unsure, please check with your site team.

Yes – most iQ sites have a secure bike store that is free to use for all iQ residents. You will need to register and tag your bike with our team when you arrive.

Yes, the vast majority of our sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry. You will need to pay to use the machines via a top-up card or their mobile app.

For our London residents, Pinglocker provides convenient collection & delivery service for dry cleaning and laundry at an additional cost.

Yes, all our sites are equipped with WiFi, accessible throughout the building at no extra charge. This service is provided by our internet partners, ASK4. If you have any issues with connecting, you can find their contact details in the resident handbook you will receive on arrival.

If there’s anything you need to tell us about before you arrive, please get in touch with your local team so that we can discuss your needs and accommodate you in the right way.  We have accessible rooms available at certain properties, you can find out more about these rooms and check their availability on our website. If you require an assistance or support animal, please read our FAQs for further details of our policy. 

Please refer to our Privacy Policy for more information on how we process your personal data.

Each iQ site is covered by CCTV and has onsite security staff, with staff present 24 hours a day. There is also a digital entry system at each building. You should not allow people to ‘tailgate’ – that is, hold the door open for people behind you as you enter.

Yes, we can often arrange this. Please contact your iQ site directly to see if they have availability or alternatively login to the resident portal to see it is possible to book your room for an early move in.

Yes, we can arrange temporary storage for possessions you don’t want to take home with you. Just ask your Reception team for details.

Alternatively, you can use the Pinglocker app for storage and relocation services they provide nationwide.

It may be possible to swap or change your room once you have moved in, subject to availability. A room change fee will apply.

To find out if it’s possible for you to change room, please speak to the accommodation manager at your site.

Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in your own room and for no more than 3 nights within a 7 day period. We would ask you to respect your fellow residents and let your flatmates know as well as sign in your guest at reception.  You are responsible for the behaviour of any guests you bring to your iQ site.

Due to COVID-19, we may need to make changes to our guest policy in accordance with Government guidance. You can find out more current information about our policy here.

Our rent is taken as four instalments spread out throughout the year to make the payments more manageable for you.

Click below to find out more about our instalment structure.

View our England and Wales payment structure

View our Scotland payment structure

No, it’s up to you when you come in. If returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.

If you would like to hear from us by email, telephone or SMS please let us know by contacting [email protected] with your preferred contact details.